SWIMS Network and SWIMS System
You are here: SWIMS > System Contacts

SWIMS System Contacts FAQs

Contact information for SWIMS

  1. When should I contact a System Administrator?
  2. What about module specific queries?
  3. What about queries with self-issue units?
  4. When should I contact the Knowledge Systems Manager about SWIMS?
  5. When should I contact my local IT department about SWIMS?
  6. Who else might I need to contact with regard to SWIMS?
  7. What is the discussion list for the SWIMS system and how do I join?

 


When should I contact a System Administrator?

Contact your local System Administrator or deputy about the following:

Urgent issues – please phone your local system administrator or deputy, or if not available, email swims-system-admins@googlegroups.com

  • Any or all of the SWIMS interfaces are down unexpectedly
  • You have a problem logging into SWIMS
  • Any or all of the SWIMS interfaces are not behaving as normal

Emails to swims-system-admins@googlegroups.com are forwarded automatically to all SWIMS system administrators and on receipt will be dealt with by your local system administrator, or in their absence, whoever spots it first.

Non-urgent issues – please contact your local local system administrator or deputy by email or phone.  The local administrator will deal with the query according to local capacity.  In the case of longer absences such as holidays, please feel free to contact another system administrator who again will action according to local capacity.

  • For creating OLIB Web logins for you or your staff
  • If a librarian leaves your service and SWIMS logins need to be removed  SWIMS Network mandatory procedure
  • For the login for the OCLC OLIB Support website to access OLIB support documentation (but note that the majority of support is now available via the online help files)
  • If you would like records put in the overnight deletion folders (as explained in the relevant FAQs)
  • If you would like particular ‘reference data’ to be created, e.g. an Employing Authority (Department) (as indicated in the relevant FAQs)
  • If you need an additional SQL filter snippet to be created in OLIB Web (as indicated in the relevant FAQs)
  • For queries about reporting from SWIMS including:
    • help with refined searching
    • help with accessing and using Jasper reporting
    • help with OLIB Web reports including creating or running a particular report for your location
  • If you would like a particular emailed alert set up or amended for your location
  • If you would like a WebView site specific interface set up or amended for your location
  • For help with printing from SWIMS
  • For general tips on using SWIMS which you can’t find on this website or in the OLIB training manuals
  • To make suggestions for enhancements – see the SWIMS Developments page

 

Back to Top


 

What about module specific queries?

Contact your local SWIMS Cataloguing rep if you have a query about cataloguing or classification, or title records on WebView.
Contact a member of the SWIMS Circulation Group if you have a query about circulation, or users logging  into WebView.
Contact a member of the SWIMS Journals Group if you have a query about the serials module.
Contact a member of the SWIMS Acquisitions Group if you have a query about the acquisitions module.
Contact a member of the SWIMS Network ILDS Group if you have a query about interlibrary lending and document supply.
Contact a member of the SWIMS Network Board if you want to raise an issue about the overall management of SWIMS or the SWIMS Network.

Back to Top


What about queries with self-issue units?

Library staff at libraries with self-issue units are encouraged to post queries about self-issue to SWIMS-SYSTEM, including critical issues, and including ‘self-issue’ in the subject line.  Any lis member can respond/help.  Library staff at libraries with self-issue units are also permitted to contact OCLC direct about self-issue using the contact details in the document ‘self-issue units and SWIMS’ which have been sent to those libraries, including about critical issues. 

This arrangement has been set up because it is not easy for system administrators to support library staff where they don’t have access to self-issue units themselves. Note that SWIMS-SYSTEM doesn’t generate out-of-office messages back to the originator.  

Back to top


When should I contact the Knowledge Systems Manager (Jenny Toller) about SWIMS?

Contact Jenny if:

  • You want to discuss your library’s implementation of SWIMS
  • You are implementing a discovery system and need to be put in contact with OCLC to arrange for the display of SWIMS records in your system
  • You have another special requirement or local project

Contact Jenny if

  • You plan to order library cards or copy barcodes from ERS and need to know what number range to order
  • You notice an error with the catalogue enrichment data on WebView

Back to Top


When should I contact my local IT department about SWIMS?

Contact your local IT department about:

  • Help with installing barcode scanners
  • Problems with SWIMS access or the speed of SWIMS which appear to be a local problem

Back to Top


Who else might I need to contact with regard to SWIMS?

Contact ERS if you want to:

  • Order supplies of barcodes
  • Order barcode scanners

More details about ordering supplies are here.

Back to Top


What is the discussion list for the SWIMS system and how do I join?

SWIMS-SYSTEM An email discussion list for SWIMS Network library staff using SWIMS OLIB Web. All staff using this interface should be on SWIMS-SYSTEM. To join or leave the list, please send your email address to the SWIMS Network administrators at W01.  Also please let them know if your email address has changed as they will need to update it in the list.

More than one email address per person is permitted, for example if you work in two different libraries. However this will mean you will receive the same messages in both email accounts.

To find out more, including how to see the archives of the list, go to the JISCmail home page. The Using JISCmail pages have much useful information, including how to post a message to the list.

Details of the LIB-SOUTH discusson list are here.

Details of all South West, Wessex and Thames Valley lists are here.

Back to Top