SWIMS Network and SWIMS System
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System Contacts

The core team and SWIMS groups

To manage the work there is a ‘core team’ comprising SWIMS library staff with dedicated time: Lucy Farnsworth, Catherine Micklethwaite and Barb Peirce.  The core team are supported by SWIMS groups. 
Jenny Toller is co-ordinating the work.  The SWIMS Network Board is guiding the decision making. 

If you have a question about the new system not covered on this website, please email one of the following and a group member will get back to you as soon as possible:

FAQs

  1. Who should I contact if I have a query about accessing or using SWIMS?
  2. What if there is a problem with SWIMS which may be caused by issues with NHS IT networks?
  3. When should I contact my local IT department about SWIMS?
  4. Who else might I need to contact with regard to SWIMS?
  5. What is the discussion list for the SWIMS system and how do I join?

Who should I contact if I have a query about accessing or using SWIMS?

  • Contact the core team new-swims@googlegroups.com:
    • If you have a problem logging into SWIMS
    • If any or all of the SWIMS interfaces are not behaving as normal
  • Contact the relevant SWIMS group (see above) if you have a specific query about an area of functionality. More information about the SWIMS groups.
  • If you need a new V-smart login for a member of staff or if a library staff member leaves your service and SWIMS logins need to be removed see this information SWIMS Network mandatory procedure

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What if there is a problem with SWIMS caused which may be caused by issues with NHS IT networks?

The IT department at University Hospitals Dorset NHS Foundation Trust (formerly Royal Bournemouth and Christchurch Hospitals Trust and Poole Hospital Trust Foundation Trust), has kindly agreed to assist with NHS IT network issues which affect the use of SWIMS and which affect all or most locations, such as unexpected widespread NHS IT problems.  They can be contacted via Barbara Peirce (Core Team member) and the library team at D01 Poole.

With regard to IT network issues which affect some locations but not all, it is unlikely that these IT staff can help if not locally affected.  These include patchy internet issues, migration to HSCN, and connectivity of self-issue units. In these scenarios, LKS staff need to seek guidance from local IT departments, and to work with other LKS and IT staff as appropriate to help resolve issues.

The core team will contact Infor too if appropriate in case they are able to throw any light on the problem.

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When should I contact my local IT department about SWIMS?

Contact your local IT department about:

  • Help with installing barcode scanners
  • Help with installing self-issue units
  • Problems with SWIMS access or the speed of SWIMS which appear to be a local problem – see FAQ above.

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Who else might I need to contact with regard to SWIMS?

Contact ERS if you want to order barcode scanners.

Information about ordering book barcodes and library cards is here.

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What is the discussion list for the SWIMS system and how do I join?

SWIMS-SYSTEM is the email discussion list for SWIMS Network library staff using SWIMS OLIB Web. All staff using this interface should be on SWIMS-SYSTEM.

For information about subscribing please see the ‘Wanting to subscribe…’ helpsheet in the ‘Help! I am’ box on the LibGuides website.

Details of the LIB-SOUTH discussion list are available at the same place.

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